I purchased the Star Wars Pinball machine as a christmas gift for my wife. I can not tell you how pleased I am with it. I know my wife will love it as well. My son and I accepted delivery in MA and transported the machine to our cabin in Maine. The machine was very well packaged and arrived in super condition.

This is the first testimonial I have written since I haven’t been strongly compelled to write one until now. Being in the advertising and marketing profession, I am well aware of the term Customer Relationship Management. Classic Pinball Guru is a living example of how to implement CRM effectively and successfully, as indicated by other testimonials. I would just like to add my experience after purchasing a pinball machine from them. Evident from the testimony of other customers, they have perfected the pre, during and after sale stages in dealing with customers. However, for me what was significant was how they handled a persistent product failure situation. After actually having done their part, they went above and beyond what one would expect. They not only sent a reliable local technician but also shipped the needed replacement parts. While it took a while for the technician to finally get to the root of the problem and successfully solve it, they continued to provide the valuable and needed support. Carla for example, would periodically follow-up with emails to see how things were going and if parts were received. To summarize, the true key to success of Classic Pinball Guru is not the efficient purchase and delivery system, nor the products they sell, but rather their customer service. With their focus on complete customer satisfaction over just providing what is promised, they are the epitome of “customer service”. I for one look forward to a continued relationship and future purchases, and would not hesitate to recommend them to others.

I would love to share my opinion and experience with your company. I have to admit that I did do a little research before our final purchase. My biggest concern was the aftermarket and tech support of the machines. I asked other people who they used and the response was, ``We will help you find someone,`` or We will walk you through any difficulties.`` Brooke was kind enough to tell me who and what locations they had in my area. It meant a lot to me in my decision process and I would not hesitate to purchase other or more machines from them. Good luck and thank you for the service.